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Incident #17090

closed

OpenPortal is down

Added by Leonardo Candela over 5 years ago. Updated over 5 years ago.

Status:
Closed
Priority:
Immediate
Assignee:
Michele Artini
Target version:
ISTI Open Portal Issues
Start date:
Jul 02, 2019
Due date:
% Done:

100%

Estimated time:
Infrastructure:
VREName:

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Screenshot 2019-07-02 at 10.23.58.png (22.7 KB) Screenshot 2019-07-02 at 10.23.58.png Leonardo Candela, Jul 02, 2019 10:24 AM Delete
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 #1

Updated by Leonardo Candela over 5 years ago

  • Tracker changed from Support to Incident
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 #2

Updated by Leonardo Candela over 5 years ago

  • Status changed from New to In Progress

It seems there are problems in accessing the RDBMS

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 #3

Updated by Andrea Dell'Amico over 5 years ago

  • Status changed from In Progress to Feedback
  • % Done changed from 0 to 100

There is a DNS problem that affected the DB access list rules. I've fixed them and disabled the reverse address resolution on mysql.

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 #4

Updated by Leonardo Candela over 5 years ago

  • Status changed from Feedback to Closed

The service is back, from the GUI everything seems working.

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