Support #9985

Failed to connect to mongodb

Added by Pierpaolo Petriccione over 2 years ago. Updated over 2 years ago.

Status:ClosedStart date:Oct 19, 2017
Priority:HighDue date:
Assignee:Andrea Dell'Amico% Done:




Unable to connect to mongodb for the past few days.

Ip origin:

details in the log attached


log.txt Magnifier (2.65 KB) Pierpaolo Petriccione, Oct 19, 2017 02:38 PM


#1 Updated by Andrea Dell'Amico over 2 years ago

  • % Done changed from 0 to 100
  • Status changed from New to Feedback

Are you sure that you was ever able to reach it? the last git commit on the file that lists the firewall rules for the mongodb cluster was made the last February.

I've given access to your IP, can you talk to mongo now?

#2 Updated by Pierpaolo Petriccione over 2 years ago

Thanks a lot Andrea! it has been fixed. The log file doesn't show the connection error to the db.


#3 Updated by Massimiliano Assante over 2 years ago

  • Status changed from Feedback to Closed

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