Key Performance Indicator #975

Blue Commons: Number of resolved ticket request

Added by Pasquale Pagano about 4 years ago. Updated over 1 year ago.

Status:ClosedStart date:Oct 12, 2015
Priority:NormalDue date:Feb 28, 2018
Assignee:Paolo Fabriani
KPI Target:350 KPI Current:1054
Milestones:
Duration: 623

Description

Number of requests registered in the ticketing system and properly closed


Related issues

Related to BlueBRIDGE - Project WP #629: WP4 - VREs Deployment and Operation [Months: 1-30] Closed Aug 03, 2015 Mar 30, 2018

History

#1 Updated by Pasquale Pagano about 4 years ago

  • Related to Project WP #629: WP4 - VREs Deployment and Operation [Months: 1-30] added

#2 Updated by Pasquale Pagano about 4 years ago

  • Subject changed from Number of resolved ticket request to Blue Commons: Number of resolved ticket request

#3 Updated by Pasquale Pagano about 4 years ago

  • Assignee changed from Gabriele Giammatteo to Paolo Fabriani

#4 Updated by Gabriele Giammatteo almost 4 years ago

  • KPI Current changed from 0 to 115

BlueBRIDGE -> Support = 10
BlueBRIDGE -> Incident = 2
D4Science Infrastructure -> Incident = 13
D4Science Infrastructure -> Support = 44
gCube -> Support = 10
gCube -> Bug = 48

Total requests: 127

#5 Updated by Gabriele Giammatteo almost 4 years ago

  • KPI Current changed from 115 to 127

#6 Updated by Gabriele Giammatteo almost 4 years ago

  • KPI Current changed from 127 to 154
Tracker                             Num    ATTC
----------------------------------  -----  ------
BlueBRIDGE->Incident                4      15.8
BlueBRIDGE->Support                 10     4.5
D4Science Infrastructure->Incident  17     7.2
D4Science Infrastructure->Support   48     10.8
gCube->Support                      14     10.3
gCube->Bug                          61     10.9
----------------------------------  -----  ------
Total                               154    10.1

[Data up-to-date as of 2015-12-31]

#7 Updated by Gabriele Giammatteo almost 4 years ago

  • KPI Current changed from 154 to 183
Tracker                             Num    ATTC
----------------------------------  -----  ------
BlueBRIDGE->Support                 12     5.3
BlueBRIDGE->Incident                4      15.8
D4Science Infrastructure->Support   55     11.0
D4Science Infrastructure->Incident  21     7.1
gCube->Support                      15     11.3
gCube->Bug                          76     11.8
----------------------------------  -----  ------
Total                               183    10.6

[Data up-to-date as of 2016-01-29 14:08:00]

#8 Updated by Gabriele Giammatteo over 3 years ago

  • KPI Current changed from 183 to 206
Tracker                             Num    ATTC
----------------------------------  -----  ------
BlueBRIDGE->Incident                5      12.8
BlueBRIDGE->Support                 14     12.9
D4Science Infrastructure->Incident  22     6.9
D4Science Infrastructure->Support   61     11.5
gCube->Support                      20     16.1
gCube->Bug                          84     11.3
----------------------------------  -----  ------
Total                               206    11.5

[Data up-to-date as of 2016-02-29 16:10:00]

#9 Updated by Gabriele Giammatteo over 3 years ago

  • KPI Current changed from 206 to 257
Tracker                             Num    ATTC
----------------------------------  -----  ------
BlueBRIDGE->Support                 18     14.1
BlueBRIDGE->Incident                10     25.4
D4Science Infrastructure->Support   79     16.1
D4Science Infrastructure->Incident  27     6.1
gCube->Support                      24     19.6
gCube->Bug                          99     11.8
----------------------------------  -----  ------
Total                               257    13.9

[Data up-to-date as of 2016-03-31 11:28:00]

#10 Updated by Gabriele Giammatteo over 3 years ago

  • KPI Current changed from 257 to 295
Tracker                             Num    ATTC
----------------------------------  -----  ------
BlueBRIDGE->Support                 25     21.0
BlueBRIDGE->Incident                10     25.4
D4Science Infrastructure->Support   85     15.3
D4Science Infrastructure->Incident  36     5.1
gCube->Support                      26     18.7
gCube->Bug                          113    13.9
----------------------------------  -----  ------
Total                               295    14.7

[Data range: 2015-09-01 11:35:00 - 2016-04-30 13:09:00]

#11 Updated by Gabriele Giammatteo over 3 years ago

  • KPI Current changed from 295 to 316

Update May 2016

Tracker                             Num (1m)    ATTC (1m)    Num (3m)    ATTC (3m)    Num (tt)    ATTC (tt)
----------------------------------  ----------  -----------  ----------  -----------  ----------  -----------
BlueBRIDGE->Support                 2           0.5          13          4.8          31          18.0
BlueBRIDGE->Incident                0           --           1           5.0          10          25.4
D4Science Infrastructure->Support   4           0.8          18          2.5          90          15.9
D4Science Infrastructure->Incident  6           1.0          19          1.5          42          4.5
gCube->Support                      2           2.0          6           3.3          28          17.5
gCube->Bug                          1           0.0          22          5.0          115         14.0
----------------------------------  ----------  -----------  ----------  -----------  -----       ------
Total                               15          0.9          79          3.4          316         14.4

--
(1m): May 2016 closed tickets data only
(3m): Mar 2016 to May 2016 closed tickets data only
(tt): since the beginning of the project data
*ATTC: Average Time To Close a ticket

Top 10 most aged tickets closed in May 2016

#1122 open on 2015-10-20 12:11:00 and stayed open for 129 days
#3253 open on 2016-04-13 16:43:00 and stayed open for 26 days
#3788 open on 2016-04-26 16:12:00 and stayed open for 17 days
#3425 open on 2016-04-15 16:43:00 and stayed open for 14 days
#3792 open on 2016-04-26 18:53:00 and stayed open for 6 days
#3804 open on 2016-04-27 16:30:00 and stayed open for 6 days
#3800 open on 2016-04-27 13:51:00 and stayed open for 4 days
#3961 open on 2016-05-09 16:52:00 and stayed open for 3 days
#4018 open on 2016-05-17 12:26:00 and stayed open for 2 days

#12 Updated by Gabriele Giammatteo over 3 years ago

  • KPI Current changed from 316 to 348

Update for June 2016

Tracker                             Num (1m)    ATTC (1m)    Num (3m)    ATTC (3m)    Num (tt)    ATTC (tt)
----------------------------------  ----------  -----------  ----------  -----------  ----------  -----------
BlueBRIDGE->Incident                2           1.5          2           1.5          12          21.4
BlueBRIDGE->Support                 1           0.0          13          6.3          33          17.7
D4Science Infrastructure->Incident  14          1.2          30          2.3          57          4.1
D4Science Infrastructure->Support   3           4.0          13          4.5          94          15.6
gCube->Support                      1           1.0          6           3.5          29          14.9
gCube->Bug                          4           4.8          19          8.2          123         15.4
----------------------------------  ----------  -----------  ----------  -----------  -----       ------
Total                               25          2.1          83          4.7          348         14.0

--
(1m): Jun 2016 closed tickets data only
(3m): Apr 2016 to Jun 2016 closed tickets data only
(tt): since the beginning of the project data
*ATTC: Average Time To Close a ticket

Top 10 most aged open tickets

#1719 open 208 days ago (on 2015-12-04 14:22:00)
#1899 open 174 days ago (on 2016-01-07 18:22:00)
#2163 open 145 days ago (on 2016-02-05 17:53:00)
#2176 open 142 days ago (on 2016-02-08 17:11:00)
#2230 open 140 days ago (on 2016-02-10 18:27:00)
#2343 open 127 days ago (on 2016-02-23 15:19:00)
#2551 open 111 days ago (on 2016-03-10 17:52:00)
#2552 open 111 days ago (on 2016-03-10 17:58:00)
#3989 open 49 days ago (on 2016-05-11 19:54:00)

Top 10 most aged tickets closed in Jun 2016

#549 open on 2015-09-07 11:16:00 and stayed open for 191 days
#3925 open on 2016-05-09 10:15:00 and stayed open for 34 days
#3784 open on 2016-04-25 08:27:00 and stayed open for 28 days
#4075 open on 2016-05-20 11:07:00 and stayed open for 26 days
#3811 open on 2016-04-27 22:59:00 and stayed open for 25 days
#4050 open on 2016-05-18 16:36:00 and stayed open for 24 days
#4167 open on 2016-06-01 18:04:00 and stayed open for 15 days
#4156 open on 2016-06-01 16:23:00 and stayed open for 8 days
#4139 open on 2016-05-30 10:23:00 and stayed open for 8 days

#13 Updated by Gabriele Giammatteo about 3 years ago

  • KPI Current changed from 348 to 371

Update for July 2016

Tracker                             Num (1m)    ATTC (1m)    Num (3m)    ATTC (3m)    Num (tt)    ATTC (tt)
----------------------------------  ----------  -----------  ----------  -----------  ----------  -----------
BlueBRIDGE->Incident                1           1.0          3           1.3          13          19.8
BlueBRIDGE->Support                 1           3.0          5           1.4          35          16.9
D4Science Infrastructure->Incident  6           1.3          27          1.5          64          4.0
D4Science Infrastructure->Support   2           1.5          10          4.2          95          15.5
gCube->Support                      2           4.0          6           3.5          31          14.2
gCube->Bug                          8           1.8          18          8.3          133         14.7
----------------------------------  ----------  -----------  ----------  -----------  -----       ------
Total                               20          1.9          69          3.8          371         13.4

--
(1m): Jul 2016 closed tickets data only
(3m): May 2016 to Jul 2016 closed tickets data only
(tt): since the beginning of the project data
*ATTC: Average Time To Close a ticket

Top 10 most aged open tickets

#4818 created on 2016-07-27 17:22:00
#4855 created on 2016-08-08 15:58:00
#4869 created on 2016-08-22 15:59:00
#4871 created on 2016-08-23 16:15:00
#4875 created on 2016-08-25 10:55:00
#4879 created on 2016-08-25 16:34:00
#4882 created on 2016-08-26 14:49:00
#4916 created on 2016-09-01 15:11:00
#4922 created on 2016-09-02 16:58:00

Top 10 most aged tickets closed in Jul 2016

#4003 open on 2016-05-13 12:26:00 and stayed open for 37 days
#4469 open on 2016-06-28 10:03:00 and stayed open for 11 days
#4404 open on 2016-06-23 16:57:00 and stayed open for 9 days
#4768 open on 2016-07-20 11:21:00 and stayed open for 6 days
#4701 open on 2016-07-08 18:11:00 and stayed open for 5 days
#4751 open on 2016-07-18 13:29:00 and stayed open for 4 days
#4602 open on 2016-07-01 11:07:00 and stayed open for 4 days
#4805 open on 2016-07-26 19:02:00 and stayed open for 3 days
#4789 open on 2016-07-26 08:49:00 and stayed open for 3 days

#14 Updated by Gabriele Giammatteo about 3 years ago

  • KPI Current changed from 371 to 396

Update for August 2016

Tracker                             Num (1m)    ATTC (1m)    Num (3m)    ATTC (3m)    Num (tt)    ATTC (tt)
----------------------------------  ----------  -----------  ----------  -----------  ----------  -----------
BlueBRIDGE->Support                 4           5.5          7           4.0          39          15.7
BlueBRIDGE->Incident                0           --           3           1.3          13          19.8
D4Science Infrastructure->Support   5           4.6          11          4.9          101         14.9
D4Science Infrastructure->Incident  7           3.0          28          2.0          71          3.9
gCube->Support                      5           4.0          9           3.3          37          12.5
gCube->Bug                          2           1.0          15          3.1          135         14.5
----------------------------------  ----------  -----------  ----------  -----------  -----       ------
Total                               23          3.8          73          3.0          396         12.8

--
(1m): Aug 2016 closed tickets data only
(3m): Jun 2016 to Aug 2016 closed tickets data only
(tt): since the beginning of the project data
*ATTC: Average Time To Close a ticket

Top 10 most aged open tickets

#4818 created on 2016-07-27 17:22:00
#4855 created on 2016-08-08 15:58:00
#4869 created on 2016-08-22 15:59:00
#4871 created on 2016-08-23 16:15:00
#4875 created on 2016-08-25 10:55:00
#4879 created on 2016-08-25 16:34:00
#4882 created on 2016-08-26 14:49:00
#4916 created on 2016-09-01 15:11:00
#4922 created on 2016-09-02 16:58:00

Top 10 most aged tickets closed in Aug 2016

#4808 open on 2016-07-27 10:24:00 and stayed open for 16 days
#4854 open on 2016-08-08 15:55:00 and stayed open for 15 days
#4853 open on 2016-08-08 15:45:00 and stayed open for 15 days
#4833 open on 2016-08-01 10:16:00 and stayed open for 15 days
#4862 open on 2016-08-22 12:50:00 and stayed open for 8 days
#4857 open on 2016-08-19 18:05:00 and stayed open for 6 days
#4884 open on 2016-08-26 15:09:00 and stayed open for 3 days
#4883 open on 2016-08-26 15:06:00 and stayed open for 3 days
#4878 open on 2016-08-25 13:20:00 and stayed open for 3 days

#15 Updated by Gabriele Giammatteo about 3 years ago

  • KPI Current changed from 396 to 443

Update for September 2016

Tracker                             Num (1m)    ATTC (1m)    Num (3m)    ATTC (3m)    Num (tt)    ATTC (tt)
----------------------------------  ----------  -----------  ----------  -----------  ----------  -----------
BlueBRIDGE->Support                 3           1.0          9           6.6          44          14.8
BlueBRIDGE->Incident                1           1.0          2           1.0          14          18.5
D4Science Infrastructure->Support   11          4.7          22          6.4          116         13.9
D4Science Infrastructure->Incident  11          1.3          24          1.8          82          3.5
gCube->Support                      1           1.0          11          4.5          40          12.1
gCube->Bug                          11          3.9          22          2.9          147         13.6
----------------------------------  ----------  -----------  ----------  -----------  -----       ------
Total                               38          3.0          90          4.0          443         11.9

--
(1m): Sep 2016 closed tickets data only
(3m): Jul 2016 to Sep 2016 closed tickets data only
(tt): since the beginning of the project data
*ATTC: Average Time To Close a ticket

Top 10 most aged open tickets

#4855 created on 2016-08-08 15:58:00
#4875 created on 2016-08-25 10:55:00
#4882 created on 2016-08-26 14:49:00
#4923 created on 2016-09-02 18:20:00
#4951 created on 2016-09-06 15:16:00
#4957 created on 2016-09-07 10:37:00
#5107 created on 2016-09-21 16:43:00
#5146 created on 2016-09-26 15:23:00
#5185 created on 2016-09-28 11:06:00

Top 10 most aged tickets closed in Sep 2016

#4818 open on 2016-07-27 17:22:00 and stayed open for 31 days
#4879 open on 2016-08-25 16:34:00 and stayed open for 21 days
#4871 open on 2016-08-23 16:15:00 and stayed open for 21 days
#4927 open on 2016-09-05 11:37:00 and stayed open for 18 days
#4869 open on 2016-08-22 15:59:00 and stayed open for 16 days
#4986 open on 2016-09-09 11:52:00 and stayed open for 14 days
#4922 open on 2016-09-02 16:58:00 and stayed open for 13 days
#4977 open on 2016-09-08 12:22:00 and stayed open for 9 days
#5137 open on 2016-09-26 10:53:00 and stayed open for 5 days

#16 Updated by Gabriele Giammatteo about 3 years ago

  • KPI Current changed from 443 to 485

Update for October 2016

Tracker                             Num (1m)    ATTC (1m)    Num (3m)    ATTC (3m)    Num (tt)    ATTC (tt)
----------------------------------  ----------  -----------  ----------  -----------  ----------  -----------
BlueBRIDGE->Support                 7           1.6          17          5.8          54          13.4
BlueBRIDGE->Incident                0           --           2           16.5         15          19.4
D4Science Infrastructure->Incident  8           1.5          26          1.8          90          3.3
D4Science Infrastructure->Support   4           1.2          24          6.5          121         13.6
gCube->Support                      7           2.3          17          4.5          49          10.6
gCube->Bug                          7           5.0          23          4.8          156         13.2
----------------------------------  ----------  -----------  ----------  -----------  -----       ------
Total                               33          2.4          109         4.8          485         11.4

--
(1m): Oct 2016 closed tickets data only
(3m): Aug 2016 to Oct 2016 closed tickets data only
(tt): since the beginning of the project data
*ATTC: Average Time To Close a ticket

Top 10 most aged open tickets

#5544 created on 2016-10-21 13:21:00
#5567 created on 2016-10-26 09:20:00
#5587 created on 2016-10-27 16:50:00
#5597 created on 2016-10-28 16:58:00
#5627 created on 2016-11-02 18:14:00
#5632 created on 2016-11-03 10:37:00
#5644 created on 2016-11-03 18:59:00
#5645 created on 2016-11-03 20:11:00
#5646 created on 2016-11-04 11:24:00

Top 10 most aged tickets closed in Oct 2016

#4855 open on 2016-08-08 15:58:00 and stayed open for 44 days
#4875 open on 2016-08-25 10:55:00 and stayed open for 32 days
#4882 open on 2016-08-26 14:49:00 and stayed open for 31 days
#4957 open on 2016-09-07 10:37:00 and stayed open for 23 days
#4916 open on 2016-09-01 15:11:00 and stayed open for 23 days
#5107 open on 2016-09-21 16:43:00 and stayed open for 13 days
#5480 open on 2016-10-10 12:30:00 and stayed open for 12 days
#5468 open on 2016-10-07 21:26:00 and stayed open for 11 days
#5094 open on 2016-09-21 13:17:00 and stayed open for 9 days

#17 Updated by Gabriele Giammatteo about 3 years ago

  • KPI Current changed from 485 to 500

Update for November 2016

Tracker                             Num (1m)    ATTC (1m)    Num (3m)    ATTC (3m)    Num (tt)    ATTC (tt)
----------------------------------  ----------  -----------  ----------  -----------  ----------  -----------
BlueBRIDGE->Support                 4           1.5          18          3.8          60          12.5
BlueBRIDGE->Incident                1           0.0          2           0.5          16          18.2
D4Science Infrastructure->Incident  14          1.3          34          1.5          105         3.1
D4Science Infrastructure->Support   6           2.3          20          3.0          125         13.1
gCube->Support                      3           4.0          13          3.7          52          10.2
gCube->Bug                          15          3.1          39          4.3          175         12.1
----------------------------------  ----------  -----------  ----------  -----------  -----       ------
Total                               43          2.2          126         3.1          533         10.6

--
(1m): Nov 2016 closed tickets data only
(3m): Sep 2016 to Nov 2016 closed tickets data only
(tt): since the beginning of the project data
*ATTC:           Average Time To Close a ticket

Top 10 most aged open tickets

#5544 created on 2016-10-21 13:21:00
#5645 created on 2016-11-03 20:11:00
#5702 created on 2016-11-09 17:52:00
#5737 created on 2016-11-11 17:33:00
#5785 created on 2016-11-16 13:00:00
#5847 created on 2016-11-21 18:41:00
#6066 created on 2016-11-28 14:43:00
#6070 created on 2016-11-28 16:46:00
#6089 created on 2016-11-30 15:05:00

Top 10 most aged tickets closed in Nov 2016

#5721 open on 2016-11-10 12:27:00 and stayed open for 9 days
#5651 open on 2016-11-04 16:36:00 and stayed open for 8 days
#5778 open on 2016-11-16 10:50:00 and stayed open for 7 days
#5597 open on 2016-10-28 16:58:00 and stayed open for 6 days
#5587 open on 2016-10-27 16:50:00 and stayed open for 6 days
#5956 open on 2016-11-24 12:52:00 and stayed open for 5 days
#5885 open on 2016-11-22 15:26:00 and stayed open for 5 days
#5787 open on 2016-11-16 15:09:00 and stayed open for 5 days
#5750 open on 2016-11-14 14:40:00 and stayed open for 4 days

#18 Updated by Gabriele Giammatteo almost 3 years ago

Update for December 2016

Tracker                             Num (1m)    ATTC (1m)    Num (3m)    ATTC (3m)    Num (tt)    ATTC (tt)
----------------------------------  ----------  -----------  ----------  -----------  ----------  -----------
BlueBRIDGE->Support                 1           1.0          14          1.9          63          12.0
BlueBRIDGE->Incident                0           --           1           0.0          16          18.2
D4Science Infrastructure->Incident  13          1.5          37          1.5          119         2.9
D4Science Infrastructure->Support   2           2.5          12          2.0          127         13.0
gCube->Support                      2           2.5          12          2.8          54          9.9
gCube->Bug                          11          3.2          37          3.6          186         11.6
----------------------------------  ----------  -----------  ----------  -----------  -----       ------
Total                               29          2.2          113         2.4          565         10.1

--
(1m): Dec 2016 closed tickets data only
(3m): Oct 2016 to Dec 2016 closed tickets data only
(tt): since the beginning of the project data
*ATTC:           Average Time To Close a ticket

Top 10 most aged open tickets

#5544 created on 2016-10-21 13:21:00
#5737 created on 2016-11-11 17:33:00
#5847 created on 2016-11-21 18:41:00
#6149 created on 2016-12-06 11:50:00
#6152 created on 2016-12-06 12:28:00
#6165 created on 2016-12-07 17:24:00
#6221 created on 2016-12-15 09:32:00
#6239 created on 2016-12-16 10:42:00
#6296 created on 2017-01-04 12:02:00

Top 10 most aged tickets closed in Dec 2016

#6154 open on 2016-12-06 14:35:00 and stayed open for 13 days
#6220 open on 2016-12-14 19:06:00 and stayed open for 7 days
#6070 open on 2016-11-28 16:46:00 and stayed open for 5 days
#6180 open on 2016-12-12 16:38:00 and stayed open for 4 days
#6179 open on 2016-12-12 15:53:00 and stayed open for 4 days
#6167 open on 2016-12-09 11:06:00 and stayed open for 4 days
#6258 open on 2016-12-19 17:35:00 and stayed open for 3 days
#6224 open on 2016-12-15 11:39:00 and stayed open for 3 days
#6148 open on 2016-12-06 11:47:00 and stayed open for 3 days

#19 Updated by Gabriele Giammatteo almost 3 years ago

Update for January 2017

Tracker                             Num (1m)    ATTC (1m)    Num (3m)    ATTC (3m)    Num (tt)    ATTC (tt)
----------------------------------  ----------  -----------  ----------  -----------  ----------  -----------
BlueBRIDGE->Support                 5           3.0          5           3.0          69          11.8
BlueBRIDGE->Incident                0           --           0           --           18          19.7
D4Science Infrastructure->Support   1           1.0          1           1.0          128         12.9
D4Science Infrastructure->Incident  5           0.8          5           0.8          127         3.2
gCube->Support                      3           2.3          3           2.3          58          9.4
gCube->Bug                          2           2.0          2           2.0          191         11.7
----------------------------------  ----------  -----------  ----------  -----------  -----       ------
Total                               16          1.9          16          1.9          591         10.1

--
(1m): Jan 2017 closed tickets data only
(3m): Nov 2016 to Jan 2017 closed tickets data only
(tt): since the beginning of the project data
*ATTC:           Average Time To Close a ticket

Top 10 most aged open tickets

#5544 created on 2016-10-21 13:21:00
#5737 created on 2016-11-11 17:33:00
#5847 created on 2016-11-21 18:41:00
#6149 created on 2016-12-06 11:50:00
#6152 created on 2016-12-06 12:28:00
#6165 created on 2016-12-07 17:24:00
#6221 created on 2016-12-15 09:32:00
#6239 created on 2016-12-16 10:42:00
#6296 created on 2017-01-04 12:02:00

Top 10 most aged tickets closed in Jan 2017

#5702 open on 2016-11-09 17:52:00 and stayed open for 43 days
#5645 open on 2016-11-03 20:11:00 and stayed open for 41 days
#5785 open on 2016-11-16 13:00:00 and stayed open for 33 days
#6066 open on 2016-11-28 14:43:00 and stayed open for 30 days
#6177 open on 2016-12-12 15:22:00 and stayed open for 24 days
#6135 open on 2016-12-05 16:59:00 and stayed open for 20 days
#6156 open on 2016-12-06 15:55:00 and stayed open for 19 days
#6217 open on 2016-12-14 18:09:00 and stayed open for 13 days
#6333 open on 2017-01-12 16:40:00 and stayed open for 6 days

#20 Updated by Gabriele Giammatteo almost 3 years ago

Update for February 2017

Tracker                             Num (1m)    ATTC (1m)    Num (3m)    ATTC (3m)    Num (tt)    ATTC (tt)
----------------------------------  ----------  -----------  ----------  -----------  ----------  -----------
BlueBRIDGE->Support                 10          3.7          18          5.2          83          11.1
BlueBRIDGE->Incident                4           1.5          4           1.5          22          16.4
D4Science Infrastructure->Support   7           1.4          9           2.4          136         12.3
D4Science Infrastructure->Incident  5           3.4          12          4.8          134         3.4
gCube->Support                      6           2.3          9           2.3          64          8.8
gCube->Bug                          4           1.5          7           2.7          198         11.7
----------------------------------  ----------  -----------  ----------  -----------  -----       ------
Total                               36          2.5          59          3.7          637         9.9

--
(1m): Feb 2017 closed tickets data only
(3m): Dec 2016 to Feb 2017 closed tickets data only
(tt): since the beginning of the project data
*ATTC:           Average Time To Close a ticket

Top 10 most aged open tickets

#7299 created on 2017-02-28 13:37:00
#7323 created on 2017-02-28 15:01:00
#7343 created on 2017-03-01 10:48:00
#7346 created on 2017-03-01 11:27:00
#7349 created on 2017-03-01 12:13:00
#7363 created on 2017-03-02 11:46:00

Top 10 most aged tickets closed in Feb 2017

#6165 open on 2016-12-07 17:24:00 and stayed open for 38 days
#6239 open on 2016-12-16 10:42:00 and stayed open for 31 days
#6209 open on 2016-12-14 10:53:00 and stayed open for 30 days
#6316 open on 2017-01-10 14:48:00 and stayed open for 21 days
#6684 open on 2017-01-27 12:48:00 and stayed open for 17 days
#6510 open on 2017-01-20 16:55:00 and stayed open for 15 days
#6599 open on 2017-01-25 14:36:00 and stayed open for 14 days
#6738 open on 2017-01-31 11:21:00 and stayed open for 11 days
#6682 open on 2017-01-27 11:41:00 and stayed open for 11 days

#21 Updated by Gabriele Giammatteo almost 3 years ago

  • KPI Current changed from 500 to 637

#22 Updated by Gabriele Giammatteo over 2 years ago

  • KPI Current changed from 637 to 702

Update for March 2017

Tracker                             Num (1m)    ATTC (1m)    Num (3m)    ATTC (3m)    Num (tt)    ATTC (tt)
----------------------------------  ----------  -----------  ----------  -----------  ----------  -----------
BlueBRIDGE->Incident                4           1.2          8           1.4          26          14.0
BlueBRIDGE->Support                 15          2.1          34          4.0          99          9.8
D4Science Infrastructure->Incident  21          1.2          34          2.7          156         3.2
D4Science Infrastructure->Support   3           1.3          12          2.2          139         12.0
gCube->Support                      4           4.2          13          2.9          68          8.5
gCube->Bug                          16          2.1          23          2.3          214         11.0
----------------------------------  ----------  -----------  ----------  -----------  -----       ------
Total                               63          1.9          124         2.9          702         9.1

--
(1m): Mar 2017 closed tickets data only
(3m): Jan 2017 to Mar 2017 closed tickets data only
(tt): since the beginning of the project data
*ATTC: Average Time To Close a ticket

Top 10 most aged open tickets

#7299 created on 2017-02-28 13:37:00
#7323 created on 2017-02-28 15:01:00
#7349 created on 2017-03-01 12:13:00
#7455 created on 2017-03-09 13:11:00
#7584 created on 2017-03-20 10:02:00
#7603 created on 2017-03-21 11:03:00
#7637 created on 2017-03-22 12:28:00
#7667 created on 2017-03-23 14:47:00
#7896 created on 2017-03-29 18:59:00

Top 10 most aged tickets closed in Mar 2017

#7424 open on 2017-03-06 15:10:00 and stayed open for 13 days
#7113 open on 2017-02-15 15:05:00 and stayed open for 12 days
#7568 open on 2017-03-17 15:32:00 and stayed open for 9 days
#7151 open on 2017-02-17 15:50:00 and stayed open for 9 days
#7670 open on 2017-03-23 14:52:00 and stayed open for 5 days
#7592 open on 2017-03-20 14:23:00 and stayed open for 5 days
#7463 open on 2017-03-10 08:24:00 and stayed open for 5 days
#7462 open on 2017-03-09 19:43:00 and stayed open for 5 days
#7638 open on 2017-03-22 12:30:00 and stayed open for 4 days

#23 Updated by Gabriele Giammatteo over 2 years ago

  • KPI Current changed from 702 to 734

Update for April 2017

Tracker                             Num (1m)    ATTC (1m)    Num (3m)    ATTC (3m)    Num (tt)    ATTC (tt)
----------------------------------  ----------  -----------  ----------  -----------  ----------  -----------
BlueBRIDGE->Incident                3           1.0          11          1.3          29          12.7
BlueBRIDGE->Support                 5           2.0          31          3.2          104         9.5
D4Science Infrastructure->Support   2           2.0          12          1.5          141         11.9
D4Science Infrastructure->Incident  11          1.3          41          2.2          170         3.1
gCube->Support                      2           1.5          12          2.8          70          8.3
gCube->Bug                          5           1.8          26          2.0          220         10.7
----------------------------------  ----------  -----------  ----------  -----------  -----       ------
Total                               28          1.5          133         2.3          734         8.9

--
(1m): Apr 2017 closed tickets data only
(3m): Feb 2017 to Apr 2017 closed tickets data only
(tt): since the beginning of the project data
*ATTC: Average Time To Close a ticket

Top 10 most aged open tickets

#8040 created on 2017-04-07 16:38:00
#8281 created on 2017-04-27 17:28:00
#8289 created on 2017-05-02 10:40:00
#8291 created on 2017-05-02 11:40:00

Top 10 most aged tickets closed in Apr 2017

#7575 open on 2017-03-17 19:45:00 and stayed open for 11 days
#7843 open on 2017-03-27 15:42:00 and stayed open for 8 days
#7926 open on 2017-03-31 15:47:00 and stayed open for 5 days
#8246 open on 2017-04-24 15:04:00 and stayed open for 4 days
#8067 open on 2017-04-11 17:01:00 and stayed open for 4 days
#8184 open on 2017-04-19 12:14:00 and stayed open for 3 days
#8131 open on 2017-04-18 14:22:00 and stayed open for 3 days
#7989 open on 2017-04-05 10:29:00 and stayed open for 3 days
#8065 open on 2017-04-11 15:52:00 and stayed open for 2 days

#24 Updated by Gabriele Giammatteo over 2 years ago

  • KPI Current changed from 734 to 766

Update for May 2017

Tracker                             Num (1m)    ATTC (1m)    Num (3m)    ATTC (3m)    Num (tt)    ATTC (tt)
----------------------------------  ----------  -----------  ----------  -----------  ----------  -----------
BlueBRIDGE->Incident                2           1.0          9           1.1          31          11.9
BlueBRIDGE->Support                 4           4.5          24          2.6          109         9.3
D4Science Infrastructure->Incident  9           1.7          44          1.8          179         3.0
D4Science Infrastructure->Support   8           4.4          13          5.8          149         11.7
gCube->Support                      3           1.0          9           2.6          73          8.0
gCube->Bug                          4           1.5          27          3.1          225         10.6
----------------------------------  ----------  -----------  ----------  -----------  -----       ------
Total                               30          2.6          126         2.7          766         8.7

--
(1m): May 2017 closed tickets data only
(3m): Mar 2017 to May 2017 closed tickets data only
(tt): since the beginning of the project data
*ATTC: Average Time To Close a ticket

Top 10 most aged open tickets

#8040 created on 2017-04-07 16:38:00
#8468 created on 2017-05-09 18:30:00
#8719 created on 2017-05-24 11:37:00
#8720 created on 2017-05-24 11:43:00
#8774 created on 2017-05-29 11:06:00
#8781 created on 2017-05-29 17:51:00
#8787 created on 2017-05-30 12:15:00
#8799 created on 2017-05-31 06:42:00

Top 10 most aged tickets closed in May 2017

#7627 open on 2017-03-22 10:32:00 and stayed open for 33 days
#7784 open on 2017-03-24 14:16:00 and stayed open for 32 days
#8297 open on 2017-05-02 15:28:00 and stayed open for 10 days
#8289 open on 2017-05-02 10:40:00 and stayed open for 10 days
#8549 open on 2017-05-12 15:35:00 and stayed open for 9 days
#8498 open on 2017-05-11 17:23:00 and stayed open for 5 days
#8281 open on 2017-04-27 17:28:00 and stayed open for 5 days
#8411 open on 2017-05-08 12:04:00 and stayed open for 4 days
#8354 open on 2017-05-04 16:06:00 and stayed open for 4 days

#25 Updated by Gabriele Giammatteo over 2 years ago

  • KPI Current changed from 766 to 810

Update for June 2017

Tracker                             Num (1m)    ATTC (1m)    Num (3m)    ATTC (3m)    Num (tt)    ATTC (tt)
----------------------------------  ----------  -----------  ----------  -----------  ----------  -----------
BlueBRIDGE->Support                 10          2.7          22          3.0          121         8.6
BlueBRIDGE->Incident                3           1.3          8           1.1          34          11.0
D4Science Infrastructure->Support   6           1.8          16          3.1          155         11.3
D4Science Infrastructure->Incident  16          2.6          36          1.9          195         3.0
gCube->Support                      4           4.0          9           2.4          77          7.8
gCube->Bug                          3           2.0          12          1.8          228         10.5
----------------------------------  ----------  -----------  ----------  -----------  -----       ------
Total                               42          2.5          103         2.3          810         8.3

--
(1m): Jun 2017 closed tickets data only
(3m): Apr 2017 to Jun 2017 closed tickets data only
(tt): since the beginning of the project data
*ATTC: Average Time To Close a ticket

Top 10 most aged open tickets

#8468 created on 2017-05-09 18:30:00
#8720 created on 2017-05-24 11:43:00
#8774 created on 2017-05-29 11:06:00
#8781 created on 2017-05-29 17:51:00
#8857 created on 2017-06-06 17:26:00
#8977 created on 2017-06-19 17:02:00
#9084 created on 2017-06-27 21:26:00
#9085 created on 2017-06-27 21:35:00
#9121 created on 2017-06-30 16:24:00

Top 10 most aged tickets closed in Jun 2017

#8903 open on 2017-06-11 22:46:00 and stayed open for 15 days
#8859 open on 2017-06-06 18:29:00 and stayed open for 13 days
#8908 open on 2017-06-12 16:14:00 and stayed open for 12 days
#8986 open on 2017-06-21 09:38:00 and stayed open for 7 days
#9014 open on 2017-06-23 14:44:00 and stayed open for 4 days
#8951 open on 2017-06-14 15:42:00 and stayed open for 4 days
#8856 open on 2017-06-06 16:32:00 and stayed open for 4 days
#8808 open on 2017-05-31 15:44:00 and stayed open for 4 days
#8901 open on 2017-06-10 10:45:00 and stayed open for 3 days

#26 Updated by Gabriele Giammatteo over 2 years ago

  • KPI Current changed from 810 to 867

Update for July 2017

Tracker                             Num (1m)    ATTC (1m)    Num (3m)    ATTC (3m)    Num (tt)    ATTC (tt)
----------------------------------  ----------  -----------  ----------  -----------  ----------  -----------
BlueBRIDGE->Incident                2           1.0          7           1.1          36          10.4
BlueBRIDGE->Support                 10          2.0          27          4.0          132         8.3
D4Science Infrastructure->Incident  12          1.8          37          2.1          207         2.9
D4Science Infrastructure->Support   9           1.9          23          2.7          164         10.8
gCube->Support                      4           1.5          11          2.3          81          7.5
gCube->Bug                          3           1.7          12          3.4          233         10.4
----------------------------------  ----------  -----------  ----------  -----------  -----       ------
Total                               40          1.8          117         2.8          853         8.1

--
(1m): Jul 2017 closed tickets data only
(3m): May 2017 to Jul 2017 closed tickets data only
(tt): since the beginning of the project data
*ATTC: Average Time To Close a ticket

Top 10 most aged open tickets

#9135 created on 2017-07-04 06:08:00
#9331 created on 2017-07-20 12:05:00
#9358 created on 2017-07-23 19:20:00
#9376 created on 2017-07-25 09:22:00
#9395 created on 2017-07-25 15:00:00
#9440 created on 2017-07-28 15:54:00
#9496 created on 2017-08-03 10:15:00
#9536 created on 2017-08-28 11:34:00
#9549 created on 2017-08-30 16:10:00

Top 10 most aged tickets closed in Jul 2017

#8799 open on 2017-05-31 06:42:00 and stayed open for 28 days
#8975 open on 2017-06-19 15:58:00 and stayed open for 13 days
#9084 open on 2017-06-27 21:26:00 and stayed open for 11 days
#8996 open on 2017-06-22 15:27:00 and stayed open for 11 days
#9245 open on 2017-07-11 14:19:00 and stayed open for 8 days
#9193 open on 2017-07-06 09:57:00 and stayed open for 8 days
#9206 open on 2017-07-06 21:30:00 and stayed open for 7 days
#9288 open on 2017-07-17 13:06:00 and stayed open for 4 days
#9144 open on 2017-07-04 13:50:00 and stayed open for 3 days


Update for August 2017

Tracker                             Num (1m)    ATTC (1m)    Num (3m)    ATTC (3m)    Num (tt)    ATTC (tt)
----------------------------------  ----------  -----------  ----------  -----------  ----------  -----------
BlueBRIDGE->Support                 3           1.3          24          2.6          135         8.2
BlueBRIDGE->Incident                1           1.0          6           1.2          37          10.2
D4Science Infrastructure->Support   1           1.0          17          2.5          166         10.7
D4Science Infrastructure->Incident  5           1.2          33          2.1          212         2.9
gCube->Support                      1           1.0          9           2.6          82          7.4
gCube->Bug                          1           1.0          10          5.8          235         10.4
----------------------------------  ----------  -----------  ----------  -----------  -----       ------
Total                               12          1.2          99          2.6          867         8.0

--
(1m): Aug 2017 closed tickets data only
(3m): Jun 2017 to Aug 2017 closed tickets data only
(tt): since the beginning of the project data
*ATTC: Average Time To Close a ticket

Top 10 most aged open tickets

#9135 created on 2017-07-04 06:08:00
#9331 created on 2017-07-20 12:05:00
#9358 created on 2017-07-23 19:20:00
#9376 created on 2017-07-25 09:22:00
#9395 created on 2017-07-25 15:00:00
#9440 created on 2017-07-28 15:54:00
#9496 created on 2017-08-03 10:15:00
#9536 created on 2017-08-28 11:34:00
#9549 created on 2017-08-30 16:10:00

Top 10 most aged tickets closed in Aug 2017

#9118 open on 2017-06-30 15:42:00 and stayed open for 22 days
#9276 open on 2017-07-14 14:12:00 and stayed open for 13 days
#9550 open on 2017-08-30 17:21:00 and stayed open for 2 days
#9510 open on 2017-08-10 16:12:00 and stayed open for 2 days
#9548 open on 2017-08-30 15:09:00 and stayed open for 1 days
#9537 open on 2017-08-29 09:40:00 and stayed open for 1 days
#9531 open on 2017-08-22 15:59:00 and stayed open for 1 days
#9522 open on 2017-08-21 12:41:00 and stayed open for 1 days
#9520 open on 2017-08-18 17:17:00 and stayed open for 1 days

#27 Updated by Gabriele Giammatteo about 2 years ago

  • KPI Current changed from 867 to 892

Update for September 2017

Tracker                             Num (1m)    ATTC (1m)    Num (3m)    ATTC (3m)    Num (tt)    ATTC (tt)
----------------------------------  ----------  -----------  ----------  -----------  ----------  -----------
BlueBRIDGE->Incident                3           1.3          7           7.3          41          10.4
BlueBRIDGE->Support                 3           4.3          17          2.6          139         8.1
D4Science Infrastructure->Incident  9           2.3          26          1.9          221         2.9
D4Science Infrastructure->Support   3           1.7          15          2.7          170         10.6
gCube->Support                      1           2.0          6           1.5          83          7.3
gCube->Bug                          2           3.5          7           5.9          238         10.5
----------------------------------  ----------  -----------  ----------  -----------  -----       ------
Total                               21          2.5          78          3.0          892         7.9

--
(1m): Sep 2017 closed tickets data only
(3m): Jul 2017 to Sep 2017 closed tickets data only
(tt): since the beginning of the project data
*ATTC: Average Time To Close a ticket

Top 10 most aged open tickets

#9358 created on 2017-07-23 19:20:00
#9551 created on 2017-08-30 23:32:00
#9641 created on 2017-09-07 10:05:00
#9708 created on 2017-09-18 19:59:00
#9725 created on 2017-09-20 16:44:00
#9758 created on 2017-09-22 11:28:00
#9825 created on 2017-09-27 10:09:00
#9826 created on 2017-09-27 12:26:00
#9865 created on 2017-09-29 16:19:00

Top 10 most aged tickets closed in Sep 2017

#9440 open on 2017-07-28 15:54:00 and stayed open for 44 days
#9395 open on 2017-07-25 15:00:00 and stayed open for 28 days
#9577 open on 2017-09-04 09:11:00 and stayed open for 8 days
#9642 open on 2017-09-07 12:52:00 and stayed open for 7 days
#9557 open on 2017-08-31 15:50:00 and stayed open for 7 days
#9678 open on 2017-09-13 14:11:00 and stayed open for 6 days
#9637 open on 2017-09-06 18:05:00 and stayed open for 5 days
#9536 open on 2017-08-28 11:34:00 and stayed open for 5 days
#9698 open on 2017-09-15 11:16:00 and stayed open for 4 days

#28 Updated by Gabriele Giammatteo about 2 years ago

  • KPI Current changed from 892 to 925

Update for October 2017

Tracker                             Num (1m)    ATTC (1m)    Num (3m)    ATTC (3m)    Num (tt)    ATTC (tt)
----------------------------------  ----------  -----------  ----------  -----------  ----------  -----------
BlueBRIDGE->Incident                2           4.0          6           2.2          43          10.1
BlueBRIDGE->Support                 12          3.2          19          3.3          151         7.7
D4Science Infrastructure->Incident  8           3.0          23          2.4          230         2.9
D4Science Infrastructure->Support   6           2.3          12          3.2          177         10.3
gCube->Support                      2           1.5          4           1.5          83          7.2
gCube->Bug                          2           2.5          6           2.5          241         10.4
----------------------------------  ----------  -----------  ----------  -----------  -----       ------
Total                               32          2.9          70          2.7          925         7.8

--
(1m): Oct 2017 closed tickets data only
(3m): Aug 2017 to Oct 2017 closed tickets data only
(tt): since the beginning of the project data
*ATTC: Average Time To Close a ticket

Top 10 most aged open tickets

#9358 created on 2017-07-23 19:20:00
#9708 created on 2017-09-18 19:59:00
#10128 created on 2017-10-30 18:35:00
#10206 created on 2017-11-03 17:31:00
#10210 created on 2017-11-06 10:01:00
#10222 created on 2017-11-06 16:40:00
#10224 created on 2017-11-06 17:23:00

Top 10 most aged tickets closed in Oct 2017

#9725 open on 2017-09-20 16:44:00 and stayed open for 13 days
#9982 open on 2017-10-19 10:55:00 and stayed open for 8 days
#10005 open on 2017-10-23 10:35:00 and stayed open for 6 days
#9957 open on 2017-10-16 14:45:00 and stayed open for 6 days
#9931 open on 2017-10-11 15:32:00 and stayed open for 6 days
#9908 open on 2017-10-06 18:30:00 and stayed open for 6 days
#9876 open on 2017-10-02 17:19:00 and stayed open for 6 days
#9994 open on 2017-10-20 13:22:00 and stayed open for 5 days
#9872 open on 2017-10-02 15:47:00 and stayed open for 5 days

#29 Updated by Gabriele Giammatteo about 2 years ago

  • KPI Current changed from 925 to 963

Update for November 2017

Tracker                             Num (1m)    ATTC (1m)    Num (3m)    ATTC (3m)    Num (tt)    ATTC (tt)
----------------------------------  ----------  -----------  ----------  -----------  ----------  -----------
BlueBRIDGE->Incident                4           4.5          9           3.3          47          9.6
BlueBRIDGE->Support                 7           2.4          23          3.2          159         7.5
D4Science Infrastructure->Support   10          1.4          21          2.3          188         9.8
D4Science Infrastructure->Incident  10          1.9          28          2.4          240         2.8
gCube->Support                      2           1.5          5           1.6          85          7.1
gCube->Bug                          3           1.0          8           2.1          244         10.2
----------------------------------  ----------  -----------  ----------  -----------  -----       ------
Total                               36          2.1          94          2.6          963         7.5

--
(1m): Nov 2017 closed tickets data only
(3m): Sep 2017 to Nov 2017 closed tickets data only
(tt): since the beginning of the project data
*ATTC: Average Time To Close a ticket

Top 10 most aged open tickets

#10235 created on 2017-11-07 11:05:00
#10296 created on 2017-11-10 08:20:00
#10351 created on 2017-11-15 15:04:00
#10460 created on 2017-11-27 16:19:00

Top 10 most aged tickets closed in Nov 2017

#10210 open on 2017-11-06 10:01:00 and stayed open for 10 days
#10295 open on 2017-11-10 08:14:00 and stayed open for 6 days
#10033 open on 2017-10-25 01:11:00 and stayed open for 6 days
#10310 open on 2017-11-12 14:52:00 and stayed open for 5 days
#10306 open on 2017-11-10 18:42:00 and stayed open for 5 days
#10298 open on 2017-11-10 09:39:00 and stayed open for 5 days
#10345 open on 2017-11-14 16:42:00 and stayed open for 4 days
#10340 open on 2017-11-14 10:17:00 and stayed open for 4 days
#10206 open on 2017-11-03 17:31:00 and stayed open for 4 days

#30 Updated by Gabriele Giammatteo almost 2 years ago

  • KPI Current changed from 963 to 994

Update for December 2017

Tracker                             Num (1m)    ATTC (1m)    Num (3m)    ATTC (3m)    Num (tt)    ATTC (tt)
----------------------------------  ----------  -----------  ----------  -----------  ----------  -----------
BlueBRIDGE->Support                 11          2.3          32          3.1          172         7.9
BlueBRIDGE->Incident                1           1.0          7           3.9          48          9.4
D4Science Infrastructure->Incident  5           1.8          23          2.3          245         2.8
D4Science Infrastructure->Support   6           1.7          23          1.7          194         9.5
gCube->Support                      0           --           5           1.6          86          7.0
gCube->Bug                          5           1.4          10          1.5          249         10.1
----------------------------------  ----------  -----------  ----------  -----------  -----       ------
Total                               28          1.9          100         2.4          994         7.5

--
(1m): Dec 2017 closed tickets data only
(3m): Oct 2017 to Dec 2017 closed tickets data only
(tt): since the beginning of the project data
*ATTC: Average Time To Close a ticket

Top 10 most aged open tickets

#10777 created on 2017-12-20 15:18:00
#10821 created on 2018-01-03 13:26:00

Top 10 most aged tickets closed in Dec 2017

#8485 open on 2017-05-11 09:34:00 and stayed open for 140 days
#10360 open on 2017-11-16 16:27:00 and stayed open for 12 days
#10703 open on 2017-12-14 15:16:00 and stayed open for 6 days
#10722 open on 2017-12-15 16:58:00 and stayed open for 5 days
#10667 open on 2017-12-12 16:54:00 and stayed open for 5 days
#10717 open on 2017-12-15 15:18:00 and stayed open for 3 days
#10716 open on 2017-12-15 15:05:00 and stayed open for 3 days
#10730 open on 2017-12-18 09:42:00 and stayed open for 2 days
#10696 open on 2017-12-13 22:12:00 and stayed open for 2 days

#31 Updated by Gabriele Giammatteo almost 2 years ago

  • KPI Current changed from 994 to 1032

Update for January 2018

Tracker                             Num (1m)    ATTC (1m)    Num (3m)    ATTC (3m)    Num (tt)    ATTC (tt)
----------------------------------  ----------  -----------  ----------  -----------  ----------  -----------
BlueBRIDGE->Support                 10          1.3          10          1.3          181         7.6
BlueBRIDGE->Incident                5           1.2          5           1.2          53          8.6
D4Science Infrastructure->Incident  10          1.5          10          1.5          255         2.8
D4Science Infrastructure->Support   7           1.7          7           1.7          201         9.2
gCube->Support                      1           2.0          1           2.0          87          6.9
gCube->Bug                          6           2.3          6           2.3          255         9.9
----------------------------------  ----------  -----------  ----------  -----------  -----       ------
Total                               39          1.6          39          1.6          1032        7.3

--
(1m): Jan 2018 closed tickets data only
(3m): Nov 2017 to Jan 2018 closed tickets data only
(tt): since the beginning of the project data
*ATTC: Average Time To Close a ticket

Top 10 most aged open tickets

#10859 created on 2018-01-10 13:28:00
#10890 created on 2018-01-12 11:50:00
#11180 created on 2018-02-14 01:12:00

Top 10 most aged tickets closed in Jan 2018

#11033 open on 2018-01-24 15:06:00 and stayed open for 6 days
#11021 open on 2018-01-23 16:45:00 and stayed open for 4 days
#10976 open on 2018-01-18 15:20:00 and stayed open for 4 days
#10821 open on 2018-01-03 13:26:00 and stayed open for 4 days
#10867 open on 2018-01-10 17:38:00 and stayed open for 3 days
#11048 open on 2018-01-25 15:50:00 and stayed open for 2 days
#11039 open on 2018-01-25 07:45:00 and stayed open for 2 days
#10967 open on 2018-01-17 17:55:00 and stayed open for 2 days
#10965 open on 2018-01-17 16:56:00 and stayed open for 2 days

#32 Updated by Gabriele Giammatteo almost 2 years ago

  • KPI Current changed from 1032 to 1054

Update for February 2018

Tracker                             Num (1m)    ATTC (1m)    Num (3m)    ATTC (3m)    Num (tt)    ATTC (tt)
----------------------------------  ----------  -----------  ----------  -----------  ----------  -----------
BlueBRIDGE->Support                 8           2.2          29          2.1          190         7.4
BlueBRIDGE->Incident                5           1.0          11          1.1          58          8.0
D4Science Infrastructure->Incident  3           2.3          18          1.7          258         2.8
D4Science Infrastructure->Support   0           --           13          1.7          201         9.2
gCube->Support                      0           --           1           2.0          87          6.9
gCube->Bug                          5           1.6          16          1.8          260         9.7
----------------------------------  ----------  -----------  ----------  -----------  -----       ------
Total                               21          1.8          88          1.8          1054        7.2

--
(1m): Feb 2018 closed tickets data only
(3m): Dec 2017 to Feb 2018 closed tickets data only
(tt): since the beginning of the project data
*ATTC: Average Time To Close a ticket

Top 10 most aged open tickets

Top 10 most aged tickets closed in Feb 2018

#11076 open on 2018-01-31 11:40:00 and stayed open for 6 days
#11180 open on 2018-02-14 01:12:00 and stayed open for 5 days
#11217 open on 2018-02-20 10:33:00 and stayed open for 4 days
#11206 open on 2018-02-19 14:05:00 and stayed open for 4 days
#11277 open on 2018-02-22 10:37:00 and stayed open for 3 days
#11276 open on 2018-02-22 10:34:00 and stayed open for 2 days
#11228 open on 2018-02-20 15:55:00 and stayed open for 2 days
#11211 open on 2018-02-19 17:39:00 and stayed open for 2 days
#11198 open on 2018-02-15 18:23:00 and stayed open for 2 days

#33 Updated by Pasquale Pagano over 1 year ago

  • Status changed from New to Closed

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