Support #4136

Cannot access mongo database server

Added by Denis Pyriochos over 3 years ago. Updated over 3 years ago.

Status:ClosedStart date:May 26, 2016
Priority:HighDue date:
Assignee:_InfraScience Systems Engineer% Done:

100%

Category:infrastructure
Milestones:
Duration:

Description

(The BlueBRIDGE issue #3811 may be the same as this.)

Environment: portal bundle 4.0.0-SNAPSHOT with tomcat 7.0.62. Hosting OS Debian64
IP address: 193.92.78.53 able to acess MongoDB server
The hosting computer is behind a router. Note that the problem occurs event to IPs directly connected to the internet.

We are trying the sample code from Home Library API. The simple sample portlet is attached [1]. During the process it tries to connect to MongoDB and gets a connection timeout.

Attached is the full log directory plus the sample code.

[1]: I didn't erase some useless comments in case the correct line number is needed

logs.tomcat.tar.gz - Tomcat logs directory 26/5/16 (20.9 KB) Denis Pyriochos, May 26, 2016 10:16 PM

FooPortlet.java.txt Magnifier - Sample portlet (5.17 KB) Denis Pyriochos, May 26, 2016 10:16 PM


Related issues

Related to BlueBRIDGE - Support #3811: Statistical manager refuses connection Closed May 06, 2016

History

#1 Updated by Denis Pyriochos over 3 years ago

  • Related to Support #3811: Statistical manager refuses connection added

#2 Updated by Tommaso Piccioli over 3 years ago

  • % Done changed from 0 to 30
  • Status changed from New to In Progress

We are investigating deeper in our network boundary.

#3 Updated by Tommaso Piccioli over 3 years ago

  • % Done changed from 30 to 60

Dear Kostas, please, could you perform another test from all your clients asap?

#4 Updated by Denis Pyriochos over 3 years ago

The difficult setup (portal behind router) seems to be working - no timeouts. We will be testing on more servers over the next couple of days.

#5 Updated by Tommaso Piccioli over 3 years ago

Please let us know if you are done with this issue tests and everything is fine

#6 Updated by Denis Pyriochos over 3 years ago

  • % Done changed from 60 to 100
  • Status changed from In Progress to Closed

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