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Support #22474

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VRE registration and language

Added by Anne Elise Nieblas about 2 months ago. Updated about 2 months ago.

Status:
Feedback
Priority:
Normal
Target version:
Start date:
Nov 27, 2021
Due date:
% Done:

100%

Estimated time:
VREName:
SDG14.4.1

Description

Hello,

I received a message from a new VRE registrant (below). Could you please see where the problem lies and how to fix it? Also, what languages is the dashboard available in and how are they selected/assigned/defined?

Thanks!

"Buenas tardes Sra. Anne Elise,

Solicito ayuda sobre la Plataforma Virtual de Investigación (VRE) del ODS 14.4.1 en español. El 24 de noviembre enviaron un link de registro a esta plataforma; el mismo día navegué en ella durante la presentación de su funcionamiento y, resulta que hoy se me ha pedido un nuevo registro el cual me ha llevado al panel en ingles, es en este sentido que, solicito un reenvío del correo de enlace para (VRE) del ODS 14.4.1 en español."


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Screenshot 2021-12-01 at 12.32.12.png (156 KB) Screenshot 2021-12-01 at 12.32.12.png Leonardo Candela, Dec 01, 2021 12:34 PM
Actions #1

Updated by Leonardo Candela about 2 months ago

  • Status changed from New to In Progress
  • Assignee set to Leonardo Candela

Dear anne elise nieblas the GUI of the VRE is in english and the same should be for the rest, eg I assume the SDG GUI was designed and implemented in English rather than being conceived to offer multilingual GUIs.

Could you please share with us the name of the sender of the message or its email address?

Actions #2

Updated by Leonardo Candela about 2 months ago

  • Target version changed from VREs Setup to Services
Actions #3

Updated by Leonardo Candela about 2 months ago

  • Tracker changed from Incident to Support
Actions #4

Updated by Anne Elise Nieblas about 2 months ago

Hi Leonardo,

Thanks for the reply. I think the user is talking about the VRE dashboard/environment, not the Rshiny App (Stock Monitoring Tool for this SDG 14.4.1 VRE). Is the environment available in multiple languages?

Thanks, Anne-Elise

Actions #5

Updated by Anne Elise Nieblas about 2 months ago

Sorry - I forgot to note that the user is "Eliseo Abeso Edjang Obono"

Actions #6

Updated by Leonardo Candela about 2 months ago

Dear anne elise nieblas

Anne Elise Nieblas wrote in #note-4:

Hi Leonardo,

Thanks for the reply. I think the user is talking about the VRE dashboard/environment, not the Rshiny App (Stock Monitoring Tool for this SDG 14.4.1 VRE). Is the environment available in multiple languages?

Thanks, Anne-Elise

I thought I already replied to this, the dashboard/environment is available only in english ... there is no support for multilingual GUIs.

Regarding the user that seems to have problems, I see two accounts existing into the VRE (with two email addresses). Yet this is not a problem.

However, (I am not fluent in spanish) it seems that no real problem is there ... the user is only asking for a version of the gateway in spanish that simply is not existing.

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