Support #1320

Issue update reminder plugin does not work

Added by Alessia Bardi about 4 years ago. Updated about 4 years ago.

Status:ClosedStart date:Nov 06, 2015
Priority:NormalDue date:
Assignee:Andrea Dell'Amico% Done:

100%

Category:Other
Infrastructure:Production
Milestones:
Duration:

Description

The plugin for reminding about tickets installed for the D-Net/OpenAIRE issue track in #892 seems to not work, as we are not receiving any updates on old and inactive tickets.

The configuration seems to be correct, Andrea can you investigate?

History

#1 Updated by Andrea Dell'Amico about 4 years ago

  • % Done changed from 0 to 20
  • Status changed from New to In Progress

It seems that the ruby way of running scheduled tasks does not work, while running the job manually do.
I'm going to set up a cron job that will run daily.

#2 Updated by Andrea Dell'Amico about 4 years ago

The cron job needs to run the command

/usr/local/bin/rake -f /srv/redmine/openaireplus/Rakefile  RAILS_ENV=production redmine_update_reminder:send_reminders

as user openaire

#3 Updated by Andrea Mannocci about 4 years ago

Is it possible to configure the object of the email sent by the plugin?
It would be nice to have the same format redime uses
[%project - %issue_type #number] %ticket_title

#4 Updated by Andrea Dell'Amico about 4 years ago

Andrea Mannocci wrote:

Is it possible to configure the object of the email sent by the plugin?
It would be nice to have the same format redime uses
[%project - %issue_type #number] %ticket_title

No, the email subject cannot be changed.

#5 Updated by Andrea Dell'Amico about 4 years ago

  • % Done changed from 20 to 100
  • Status changed from In Progress to Feedback

We also have the cron job, now. It runs daily at midnight.

#6 Updated by Alessia Bardi about 4 years ago

Can we make it run once a week on Monday night instead of every night?

#7 Updated by Andrea Dell'Amico about 4 years ago

Done. It will now run on monday at 5am

#8 Updated by Alessia Bardi about 4 years ago

Oops..misunderstanding here...
The guys here would like to receive the reminders on Tuesdays...
When I asked for Monday night, I meant the night between Monday and Tuesday, not the one between Sunday and Monday.

Can you update the cron expression again? Tuesday at 5AM is fine.

#9 Updated by Andrea Dell'Amico about 4 years ago

Done.

#10 Updated by Andrea Dell'Amico about 4 years ago

  • Status changed from Feedback to Closed

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