Support #12513

Rstudio not launching

Added by Anne Elise Nieblas 11 months ago. Updated 11 months ago.

Status:ClosedStart date:Sep 18, 2018
Priority:NormalDue date:
Assignee:Anne Elise Nieblas% Done:

100%

Category:Application
Sprint:No Sprint
Infrastructure:Production
Milestones:
Duration:

Description

Hello, I am having trouble getting Rstudio to launch for both the IOTC_SS3 VRE (http://ip-90-147-166-173.ct1.garrservices.it/) and the ICCAT-BFT-E VRE (http://rstudio.d4science.org/). Both Rstudio sessions either don't launch at all (showing just the continuous turning dial indicating that it's loading), or the message that 'Rstudio is taking longer than expected' with the choice of either Terminate Rstudio or Keep Waiting. I've been having these problems consistently, with Rstudio sometimes loading in the end, but often it will taking hours to do so. I'd appreciate any help you can give. Thanks very much.

History

#1 Updated by Roberto Cirillo 11 months ago

  • Status changed from New to In Progress

#2 Updated by Roberto Cirillo 11 months ago

  • % Done changed from 0 to 100
  • Assignee changed from _InfraScience Systems Engineer to Anne Elise Nieblas
  • Status changed from In Progress to Feedback
  • Category set to Application

I've reset your local state for both the VREs, now it seems to be working properly. Please could you check?

#3 Updated by Anne Elise Nieblas 11 months ago

Great - both appear to be working for me now too. Thanks very much.

#4 Updated by Roberto Cirillo 11 months ago

  • Status changed from Feedback to Closed

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